Announcements

For most performance events, public address announcements cannot be broadcast.

The Arena Club

The Arena Club is located on the 4th level, offers bar service and is open for most concerts and sporting events. The Arena Club is open to the public one-hour prior to event-time.. The Club is available for private parties on non-event days. An executive chef, full catering and kitchen staff are on premise. Please call 636-896-4291 for rental information.

Automatic Teller Machines

There are two automatic teller machines (ATM) located inside the Family Arena for your convenience. They are located in the lobby and on the Main Concourse across from Section 102 near the elevator.

Birthday Parties

Please note that birthday gifts brought inside the Family Arena must be packaged in a gift bag with tissue paper so that it may be inspected. Closed wrapped packages are prohibited.

Box Office

We will be open Monday – Friday from 10am to 6pm. On Event Days, the ticket office will be open from 10am until approximately one hour after the event starts. The Ticket Office is closed on Saturdays and Sundays unless there is an event scheduled. For special needs seating, call the ADA Hotline at 636-896-4234. Forms of payment accepted include cash, Visa, MasterCard, American Express and Discover. Checks are not accepted. To purchase tickets by phone, please call MetroTix at 314-534-1111 or purchase online at www.metrotix.com. All tickets are subject to convenience fees. The Box Office is located inside the Main Lobby at Gate 2. Ticket Office hours may vary during the off-season.

Will Call tickets may be claimed at the Box Office, inside the Main Lobby at Gate 2. Picture identification is required.

Cameras and Videos

Camera policies, which vary by event, are determined solely at the discretion of the show's promoter and are subject to change without notice. For most concerts, sporting events and family shows, still cameras and digital cameras are permitted. "Still Photo" cameras that are allowed are restricted to single shot, "point and click" cameras. No audio recording, video recording or professional grade cameras with detachable lenses are allowed. Unauthorized or prohibited photography of an event may result in film or videotape being confiscated by show representatives. For details regarding the camera policy for a specific event, please call 636-896-4296.

Code Of Conduct

The Family Arena Staff, Our Team, and Our Show Promoters are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. All Family Arena guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct as determined by facility management can result in ejection and possible arrest.

Ejected guests will not receive a refund for their tickets or be compensated in any way. Inappropriate behavior includes, but is not limited to:

Concession Stands

The Family Arena concession stands and portable carts offer a wide variety of meal selections, snacks and beverages. Click here to visit our concessions page.

Directions

See Local Information page

Doors Open

Doors to the Family Arena open one hour prior to event start time for most events. Guests are encouraged to arrive early for events to allow time for traffic and parking and to assure easy access to seats and services.

Elevator

Guests requiring an elevator to access 100 and 200-level seating, should park near the South side of the building and enter at Gates 1 or 2. The elevator is located on the west side of the Main Lobby. The elevator is located on the Main Concourse across from section 102.

Family Restrooms

A private Unisex restroom is located on the west side of the Main Lobby near the First Aid room. Men's restrooms are located in the Main Lobby and across from Sections 107, 110, 116 and 121 on the Main Concourse. Women's restrooms are located in the Main Lobby and across from Sections 102, 105, 113 and 118 on the Main Concourse. A private unisex restroom is located on the west side of the Main Lobby near the First Aid room

Diaper Changing Stations

All men and women's restrooms are equipped with diaper changing stations.

First Aid

The First Aid room is located on the west side of the Main Lobby near the elevator. During events, the first aid station is staffed by a paramedic to help meet your medical needs. If for any reason you are unable to make it to the first aid room, an usher will contact paramedics to come to your location.

Guest Services Office

The Guest Services Office is located in the Main Lobby next to the Administrative Offices. A Guest Services representative is available during all events to attend to our guests' needs, including questions, concerns, lost children, lost and found items, team and event schedules and general information.

Lost and Found

All lost and found items are maintained by Guest Services. To inquire about an item, visit the Guest Services Office during an event, or call 636-896-4296 during business hours.

Office Hours

The Family Arena administrative office is open Monday through Friday 8:30 am to 5:00 pm. The office is closed on most National Holidays.

Parking

There are approximately 3,500 parking spaces on a lighted surface lot adjacent to the Family Arena. Handicapped parking is available in the southwest corner of the arena lot. Parking fees are now included in the ticket price for most events at the Family Arena. Money is typically not collected upon arrival. Parking fees have already been pre-paid through your ticket purchase. For a small number of events a parking fee will still be collected. If a parking fee will be collected for an event it will be noted on that event's individual show listing on this website. VIP parking is located on the south side of the arena across from the main entrance. VIP parking is an additional fee. Guests wishing to be dropped off or picked up before or after an event should use the South parking entrance. A separate two-lane drive with a turn-around lane allows guests to be easily picked up or dropped off. This area also provides temporary parking for purchases at the ticket office.

Party Suites

Two party suites, seating up to 24 guests, and a limited number of luxury suites accommodating up to 16 people, are available for rent on an event-by-event basis. For more information call 636-896-4291.

Phone Numbers

Family Arena Event Hotline: 636-896-4242
Family Arena Administrative Office: 636-896-4200
Family Arena Fax Number: 636-896-4205
Metrotix: 314-534-1111, or online at www.metrotix.com
Group Sales: 636-896-4287
Disabled Seating Information: 636-896-4234
Guest Services: 636-896-4296
Guest Services Office: 636-896-4217 (for emergencies during an event)

Prohibited Items

For the safety and security of our fans, the following is not permitted inside the Family Arena:

Fans found in possession of the above-mentioned items will be asked to remove the item from the facility or dispose of it. Fans that refuse to comply may be ejected from the facility and may be subject to arrest. Management reserves the right to handle each occurrence on a case-by-case basis. All bags, jackets, and guests are subject to inspections upon entering the facility. Some events such as concerts and other sanctioned events may have additional prohibited items or a different camera policy. For specific information, please contact Guest Services by calling 636-896-4296.

Restrooms

Men's restrooms are located in the Main Lobby and across from Sections 107, 110, 116 and 121 on the Main Concourse. Women's restrooms are located in the Main Lobby and across from Sections 102, 105, 113 and 118 on the Main Concourse. A private unisex restroom is located on the west side of the Main Lobby near the First Aid room

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Soliciting

Soliciting or distributing printed materials on arena property without prior written approval from Family Arena management is prohibited.

Smoking

Smoking is prohibited inside the Family Arena. The designated Smoking Gates may vary for each event. For most events, smoking is permitted outside at Gates 3 and 4.

Special Accommodations

The Family Arena has a limited number of wheelchairs available for emergency situations only. Because these wheelchairs must be accessible in the event of an incident "loaner chairs" are unavailable. If you require the need of a wheelchair you will need to provide your own. Due to liability reasons, Guest Service members are not allowed to operate wheelchairs.

For special seating needs, call the ADA Hotline at 636-896-4234. To request any other special accommodations, please call Guest Services at 636-896-4296 prior to the event you plan to attend.

Ticket Scalping

Selling of any Family Arena event tickets on Family Arena premises is strictly prohibited.

Tours

If you are interested in a group tour of the Family Arena, please call 636-896-4200.

Will Call Tickets

Will Call tickets may be claimed at the Box Office, inside the Main Lobby at Gate 2. Picture identification is required.

TICKET INFORMATION

Click here for information on ticket sales or go directly to MetroTix website to purchase online!

EVENTS

Click here to see a list of future events coming to the Family Arena!

PREFERED HOTELS

If you are planning on visiting the Family Arena from out of town, and need a hotel, here is a list of hotels we suggest.
Sheraton Westport
Doubletree Westport

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