Ticket Office Hours

The Family Arena Box Office is open Monday through Friday from noon – 6pm for walk up service only. On a ticketed event or on-sale day, the ticket office will open at 10am.  On a ticketed event day the ticket office will remain open until approx one hour after event start time.

The box office is closed on Saturdays and Sundays. If there is a ticketed event on a Saturday or Sunday, the box office will open at 10am.

Please note that unless there is an event The Family Arena Box Office is closed on each of the following holidays:

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans’ Day
  • Thanksgiving & Black Friday
  • Christmas Eve
  • Christmas Day

In the event that a holiday falls on a weekend day the box office will be closed on the preceding Friday.

If you would like information on disabled seating please contact the ADA hotline at (636)896-4234.

If you wish to purchase tickets over the phone, please call MetroTix at (314) 534-1111. The MetroTix phone room is staffed 9 am to 9 pm seven days a week to take your charge card order.  Tickets can be purchased 24 hours a day online at www.metrotix.com. For information on specific seat availability, please visit the ticket office or call MetroTix at 314-534-1111.


Stay In Touch!



Enter your email address below to sign up to receive event updates, concerts, special offers & more!

Visiting St. Charles


It doesn’t matter if you’re in town for a day or a week, St. Charles is a great place to live or visit. If you are planning on visiting the Family Arena from out of town, and need a hotel, here are a few nearby hotels we suggest:

Historic St. Charles
Streets of St. Charles
St. Charles County Parks & Recreation Department
St. Charles County Park Activity Guide

Contact & Location


Address: 2002 Arena Parkway
Saint Charles, MO 63303

Phone: 636-896-4200
Fax: 636-896-4205

Other Important Phone Numbers:
Event Hotline: 636-896-4242
Group Sales: 636-896-4237
ADA Hotline: 636-896-4234
Lost & Found: 636-896-4200