Accessibility at The Family Arena

The Family Arena is unwaveringly committed to providing a fully inclusive and enjoyable experience for all guests, including those with specific accessibility requirements.

Contact Us for Accessibility Information The Family Arena Attn: Accessibility Services [Address] [City, State, Zip Code] Email: Phone: [Phone Number] Fax: [Fax Number]

Our Accessibility Services Department is available to assist you Monday through Friday, from 9:00 a.m. to 5:00 p.m., and event days from 10:00 a.m. until the start of the event.

Accessible Entry and Seating Accessible entrances are clearly marked around the perimeter of The Family Arena. These are situated for convenient access from parking areas and public transport drop-off points. Within the arena, a variety of seating options are available to accommodate our guests' needs, including companion seating and areas designated for wheelchair users.

Suite Accessibility We take immense pride in ensuring that every aspect of your stay at The Family Arena is accessible and accommodating. Our commitment extends to our hotel rooms, where every space is meticulously designed to be fully accessible, catering to guests with diverse needs. We guarantee that each room is thoughtfully equipped and furnished to provide a comfortable and inclusive experience for all our guests, ensuring that everyone can enjoy their stay to the fullest

Mobility Services

  • Wheelchair Escorts: Guests requiring assistance to and from their seats can request a wheelchair escort from any staff member.
  • Wheelchair and Scooter Storage: We offer storage for personal mobility devices during the event.
  • Accessible Restrooms: These are available on all levels of The Family Arena.
  • Elevators and Escalators: Located throughout the venue to assist with navigation between different levels.

Assistance for Guests with Sensory Needs

  • Sensory Bags: Equipped with noise-canceling headphones, fidget tools, and other aids, available upon request.
  • Quiet Areas: Designated spaces for those who need a moment away from the stimulation of the event.

Services for Guests with Disabilities

  • Assistive Listening Devices: Available at Guest Services for those with hearing impairments.
  • Sign Language Interpretation: Available upon request with advance notice.
  • Service Animals: Welcome at The Family Arena, with accommodations available for service animals at all seating levels.

Additional Guest Services

  • On-site Assistance: For immediate assistance during an event, please locate an usher, guest experience representative, or security officer.
  • Lost and Found: Located at Guest Services for any lost items or for finding lost party members.
  • Emergency Evacuation Procedures: Detailed plans and staff training ensure that guests with accessibility needs receive help during an evacuation.

Prohibited Items and Security Screening For the safety and comfort of all guests, a security screening will be conducted upon entry. Prohibited items include, but are not limited to, weapons, outside food and beverages (except for medical needs), backpacks, and other large bags.

Feedback and Continuous Improvement We welcome feedback on how we can continually improve our services for guests with disabilities. Please reach out to our Accessibility Services Department with any suggestions or concerns.