Venue

For most performance events, public address announcements cannot be broadcast.

The Arena Club is located on the 4th level, offers bar service and is open for most concerts and sporting events. The Arena Club is open to the public one hour prior to event time. The Club is available for private parties. An executive chef, full catering and kitchen staff are on-premise. Please call Liz Silbert at 636-896-4211 for rental information.

There are two automatic teller machines (ATM) located inside the Family Arena for your convenience. They are located in the lobby and on the Main Concourse across from Section 102 near the elevator.

Effective July 1, 2025, The Family Arena will institute a “Clear Bag Policy.” The following stipulations affect the type and size of bags that are permitted into the arena — not the items that you normally need to bring to an event. Each customer may carry in their pockets items such as keys, makeup, combs, phones, wallets, and credit cards.

• Bags that are clear plastic, vinyl, or PVC and do not exceed 12″ x 8″ x 12.”
• One-gallon clear plastic freezer bag (Ziploc bag or similar).
• Non-clear purses or bags no larger 10” x 8” x 10” in size.
• An exception will be made for diaper bags (if in attendance with a baby) and/or medically necessary items after proper inspection at the gate.

Please note that birthday gifts brought inside the Family Arena must be packaged in a gift bag with tissue paper so that they may be inspected. Closed-wrapped packages are prohibited.

We will be open Monday – Friday from noon to 6pm. On Ticketed Event Days, the ticket office will be open from 10am until approximately one hour after the event starts. The Ticket Office is closed on Saturdays and Sundays unless there is a ticketed event scheduled. For special needs seating, call the ADA Hotline at 636-896-4234. Forms of payment accepted include cash, Visa, MasterCard, American Express and Discover. Checks are not accepted. To purchase tickets online please go to www.ticketmaster.com. All tickets are subject to convenience fees. The Box Office is located inside the Main Lobby at Gate 2. Ticket Office hours may vary during the off-season.

Will Call tickets may be claimed at the Box Office, inside the Main Lobby at Gate 2. Picture identification is required.

Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis.

Camera policies, which vary by event, are determined solely at the discretion of the show’s promoter and are subject to change without notice. For most concerts, sporting events and family shows, still cameras and digital cameras are permitted. “Still Photo” cameras that are allowed are restricted to single shot, “point and click” cameras. No audio recording, video recording or professional-grade cameras with detachable lenses are allowed. Unauthorized or prohibited photography of an event may result in film or videotape being confiscated by show representatives. For details regarding the camera policy for a specific event, please call 636-896-4296.

The Family Arena Staff, Our Team, and Our Show Promoters are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. All Family Arena guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct as determined by facility management can result in ejection and possible arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way. Inappropriate behavior includes, but is not limited to:

• Standing on chairs/seats
• In accordance with St. Charles County Ordinance 11-019 spectators are prohibited from entering the playing field, stage, or certain other areas at The Family Arena. Any person violating this ordinance shall be ordered to leave the premises. Any person violating this ordinance shall be guilty of a misdemeanor and upon a plea of guilty or a finding of guilt, shall be subject to a fine of not more than one thousand dollars ($1,000) or by detention in the jail of the St. Charles County Department of Corrections for a term not to exceed one year, or by both fine and imprisonment. You can find a complete listing of St. Charles County ordinances here.
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• Interference with the event, or participants of the event in any way
• Throwing, tossing, or discharging any object
• Using profanity and/or other offensive words (verbal or written)
• Taunting or using offensive language against the players, referees, or performers
• Entering a seating area without the correct ticket
• Disturbing other guest's enjoyment of the event
• Failure to comply with facility personnel
• Violating Family Arena rules, regulations, and policies
• Violating any local, state, or federal laws
• Jumping over the dasher boards
• Entering the performance stage or field of play
• Smoking outside of designated areas
• Displaying obscene or indecent messages on signs or clothing
• Not complying with requests from staff regarding operations and emergency response procedures

The Family Arena concession stands and portable carts offer a wide variety of meal selections, snacks, and beverages. 

The Family Arena allows the artist or organization renting the facility to establish their own Covid protocols. If there are any Covid protocols in place they will be posted on the specific page created for the event on this website. If no Covid protocols are listed for that event, then there are none.

Please Note: Under Missouri law, any individual entering the County’s premises or engaging the services of St. Charles County and its Departments, waives all civil liability against the County for any damages based on inherent risks associated with an exposure or potential exposure to COVID-19, except for recklessness or willful misconduct. This warning notice is posted pursuant to Section 537.1005.3 of the Revised Statutes of the State of Missouri.

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Doors to the Family Arena open one hour prior to event start time for most events. Guests are encouraged to arrive early for events to allow time for traffic and parking and to assure easy access to seats and services.

Guests requiring an elevator to access 100 and 200-level seating, should park near the South side of the building and enter at Gates 1 or 2. The elevator is located on the west side of the Main Lobby. The elevator is located on the Main Concourse across from section 102.

For safety purposes, all guests entering The Family Arena are required to pass a security check that includes a walk-thru metal detector. In the event the metal detector alerts, you may be asked to empty the contents of your pockets and pass thru the metal detector again. The Family Arena reserves the right to confiscate items that may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. Any guest who declines to be searched may be denied entry or ejected from The Family Arena.

A private Unisex restroom is located on the west side of the Main Lobby near the First Aid room. Men’s restrooms are located in the Main Lobby and across from Sections 107, 110, 116, and 121 on the Main Concourse. Women’s restrooms are located in the Main Lobby and across from Sections 102, 105, 113, and 118 on the Main Concourse.

All men's and women’s restrooms are equipped with diaper-changing stations.