Careers at The Family Arena - Usher/Ticket Taker

Usher/Ticket Taker

Current Status: Open

Department: Guest Services

Type: Part-Time Hourly

Immediate Supervisor: Guest Services Manager

Areas of Responsibility

  • Smile and make eye contact!
  • Be certain each guest is greeted in a warm, friendly manner (“Good evening” or “Welcome”)
  • Ensure that guests are orderly prior to the opening of the doors.
  • Be certain that each guest possesses a valid admission ticket by checking that the proper event name, date, and time appear on each ticket.
  • Direct all guests to the general direction of their seating sections (“Section __ is to your left and an usher Keep your lines moving as rapidly as possible, and if able, assist other ticket takers by directing longer lines to your area.
  • Be responsible for maintaining correct ticket counts and turnstile numbers. A drop count will be taken at each event.
  • After the ticket counts are complete, a ticket taker may be required to be posted at a section where an usher is needed.
  • Be on time. Be in uniform and ready to work at your call time.
  • Must be able to work weekends, holidays, and all shifts.
  • Be proactive – approach your guests; don’t wait for them to approach you. Be sure that each guest is greeted in a warm and friendly manner (“Hello, May I show you to your seat?”). Escort all guests to their seats.
  • Inspect your area prior to an event to be certain that it is clean and presentable to our guests.
  • Be sure there are no broken seats in your section.
  • Check each ticket thoroughly noting the date, section, row, and seat number.
  • Receive and act upon complaints from guests and refer them to the Guest Services Manager if unable to satisfy their needs. Know where the nearest staff person with a radio is at all times.
  • Keep aisles and steps clear of people.
  • When observing a patron smoking in the facility, direct them to the designated smoking areas.
  • Notify the Guest Services office when spills occur in your section.
  • Notify the Guest Services Manager when accidents, injuries, or disturbances occur in your area.
  • When observing a patron with unauthorized contraband (video/audio recorders, cameras) contact the Guest Services Manager immediately.

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