Accessibility at The Family Arena
The Family Arena is unwaveringly committed to providing a fully inclusive and enjoyable experience for all guests, including those with specific accessibility requirements.
Contact Us for Accessibility Information The Family Arena Attn: Accessibility Services 2002 Arena Parkway * St. Charles, MO 63303 Email: jlwagner@familyarena.com Phone: 636-896-4234
Our Accessibility Services Department is available to assist you Monday through Friday, from 12:00 p.m. to 6:00 p.m., and event days from 10:00 a.m. until the start of the event.
Accessible Entry and Seating Accessible entrances are available at Gates 1, 2, & 3. These are situated for convenient access from parking areas and public transport drop-off points. Gates 1 & 2 are the closest to entrances to the elevator. A ramp is available at Gate 3. Within the arena, a variety of seating options are available to accommodate our guests' needs, including companion seating and areas designated for wheelchair users.
Mobility Services
- Wheelchair and Scooter Storage: We offer storage for personal mobility devices during the event.
- Accessible Restrooms: These are available on level 1 & 2 of The Family Arena.
- Elevators: Located in the lobby inside Gate 1 to assist with navigation between different levels.
Services for Guests with Disabilities
- Sign Language Interpretation: Available upon request with minimum advance notice of 30-days prior to the event.
- Service Animals: Welcome at The Family Arena, with accommodations available for service animals at all seating levels.
Additional Guest Services
- On-site Assistance: For immediate assistance during an event, please locate an usher, guest experience representative, or security officer.
- Lost and Found: Located at Guest Services for any lost items or for finding lost party members.
- Emergency Evacuation Procedures: Detailed plans and staff training ensure that guests with accessibility needs receive help during an evacuation.
Prohibited Items and Security Screening For the safety and comfort of all guests, a security screening will be conducted upon entry. Prohibited items include, but are not limited to, weapons, outside food and beverages (except for medical needs), backpacks, and other large bags.
Feedback and Continuous Improvement We welcome feedback on how we can continually improve our services for guests with disabilities. Please reach out to our Accessibility Services Department with any suggestions or concerns.