Careers at The Family Arena - Suite Captain

Suite Captain

Current Status: Open

Department: Food and Beverage

Type: Part-Time Hourly

Immediate Supervisor: Catering Manager

Areas of Responsibility

  • Set up suites in accordance with the employee handbook.
  • Assist Runner with prep for pre-orders.
  • Check with the pantry coordinator for restocks and restock if necessary.
  • Ensure suites are in working order and clean. Report any discrepancies immediately to the manager.
  • Greet guests in a warm and friendly manner, explain the menu and specials (if any), and explain how to use the phone to place orders.
  • Take orders from guests and give them to the Pantry Coordinator.
  • Use suggestive selling and up-selling techniques.
  • Ensure orders go out as soon as they are ready. Collect cash at the time of delivery if it is a cash order.
  • Follow up with suite holders to ensure guest satisfaction; give the last call for food before the kitchen closes.
  • Present dessert cart to all suites.
  • Ensure that final bills are distributed, signed, and given back to the Pantry Coordinator.
  • Ensure that the tip sheet, sign-in sheet, and occupancy sheet are completed.
  • Thank guests
  • Clean up suites and lock up according to the employee handbook.
  • Give any restocks and keys back to the Pantry Coordinator.
  • Question anything that may be unclear to you.
  • Maintain a clean and safe work area at all times, as described in the employee handbook.
  • Adherence to all policies and guidelines as described in the Family Arena handbook.
  • Assume responsibility for any duty asked of you by any member of management or other supervisor.

Qualifications

Must possess strong organizational and cash-handling skills. Must have a positive attitude and be able to multi-task. Must be at least 21 years of age.

Apply Here